The Ottawa Hunt and Golf Club
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Accessibility

Commitment

The Ottawa Hunt & Golf Club is committed to treating all people in a way that allows them to maintain their dignity and independence.  We believe in integration and equal opportunity and are committed to meeting the needs of people with disabilities in a timely manner.  We will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act (2005).

The Ottawa Hunt & Golf Club has developed and made available upon request, this policy and a multi-year accessibility plan which outlines the actions we will put in place to improve opportunities for people with disabilities.

Information & Communications Standard

Refer to the multi-year plan for details about how the Ottawa Hunt & Golf Club will address:

  • Accessible Emergency Information
  • Feedback from Customers and Employees
  • Accessible Formats and Communication Supports
  • Emergency Procedures/Plan or Public Safety Information
  • Accessible Websites & Web Content
  • Self-Serve Kiosks

Employment Standard

Refer to the multi-year plan for details about how the Ottawa Hunt & Golf Club will address:

  • Recruitment, assessment and selection
  • Accessible formats and communication supports for employees
  • Workplace emergency response information
  • Documented Individual accommodation plans
  • Return to work process
  • Performance Management
  • Career Development and Advancement
  • Redeployment

Transportation Standard

The Transportation Standard, Design of Public Spaces and Built Environment Standard do not pertain to Ottawa Hunt & Golf Club at this time.  Should this change in the future, the Ottawa Hunt & Golf Club will ensure it meets the requirements of these standards.

Feedback Process

Members or guests who wish to provide feedback may do so using the contact information above or by completing a Customer Feedback Form.

Members or guests who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted. All information will remain confidential.

Accessibility Feedback Form

More Information & Contact

For more information on this policy or the multi-year accessibility plan, please contact:

  • Carol Lawless via email at clawless@ottawahuntclub.org, phone (613) 736 – 1102, or mail 1 Hunt Club Road, Ottawa Ontario, K1V 1B9.

Accessible forms of this document and the accessibility plan are available upon request, please contact Ottawa Hunt & Golf Club using the contact information noted above.

Multi-Year Plan

Policy & Commitment (printer friendly)

Customer Service Standard

Our Commitment: In fulfilling our mission, Ottawa Hunt & Golf Club strives at all times to provide its goods, services or facilities in a way that respects the dignity and independence of people with disabilities.

We are also committed to giving people with disabilities the same opportunity to access our goods, services or facilities and allowing them to benefit from the same services, in the same place, and in a similar way as other visitors.

Support Persons:  Support people are allowed to accompany the person with a disability anywhere the person is going on our premises.

Service Animals:  Service animals are allowed anywhere the public or members are allowed.

Emergency Evacuation Procedures: If you require accommodation in the event of an emergency evacuation, please notify the General Manager or Carol Lawless.

Accessible Formats and Communications Supports:  If you require accessible formats of any of the documents used during your visit, or communication supports please notify Carol Lawless.

Feedback Process: The ultimate goal of Ottawa Hunt & Golf Club is to meet and surpass expectations while serving customers with disabilities. Comments on our products, goods, services or facilities regarding how well those expectations are being met are welcome and appreciated.

Feedback regarding the way Ottawa Hunt & Golf Club provides goods, services or facilities to people with disabilities can be made by  email, phone or by mail:

  • Email: Carol Lawless
  • Phone: (613) 736 – 1102
  • Mail:  1 Hunt Club Road, Ottawa Ontario, K1V 1B9
  • Feedback will be responded to within ten (10) business days
  • All information will remain confidential

 AODA Policies:

A copy of Ottawa Hunt & Golf Club’s AODA policies are available upon request.  Please notify Carol Lawless who will be handling all AODA requests and the format in which you would like to receive it.

Questions about This Posting:

This policy seeks to achieve service excellence to persons with disabilities. If anyone has a question about the posting, or its purpose, an explanation or reply will be provided by the Carol Lawless.

Training

The Ottawa Hunt & Golf Club will provide training to employees and volunteers on Ontario’s accessibility laws and on the Ontario Human Rights Code as it relates to people with disabilities.  Training will be provided in a way that best suits the duties of the employees, volunteers and others who represent the organization.  Training will include but is not limited to, the Integrated Accessibility Standards Regulation and the Ontario Human Rights Code as it pertains to persons with disabilities.

The Ottawa Hunt & Golf Club will take the following steps to ensure employees and volunteers are provided with the training needed to meet Ontario’s accessibility laws.   Ottawa Hunt & Golf Club will utilize the video program created and hosted by the Ontario Human Rights Commission, Working Together: The Code and the AODA.  The program includes sections on:

  • the Code
  • understanding the duty to accommodate
  • applying human rights principles
  • compliance and enforcement

Customer Service Standard training will be provided at:  http://accessforward.ca/front/customerService/

In addition, Ottawa Hunt & Golf Club’s policy and multi-year plan will be included in training.

Training records will be kept as a record of who has been trained and when they were trained.

Training Materials

IASR Videos

This 5-part eLearning series (20 minutes) is for public, private and not-for-profit sectors and completes the training requirements for section 7 of the Integrated Accessibility Standards of the AODA.

All staff and volunteers are required to complete this training.  If you are unable to view and complete the training in this format, please contact the Club and accommodations will be made.

Customer Service Standard Website Training

Documents

Multi-Year Plan

Policy & Commitment

Transcript of ISAR Video Training

Customer Service Standard Training

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